All our testimonials come from allAgents.co.uk, The UK's largest independent reviews site for estate & letting agent.
Rated 4.70 / 5 based on 190 reviews.
As the mother of a first time tenant my son and I were new to the world of letting agents. From the beginning of our contact with 1-2-let, Angela was one of the first members of staff we dealt with. She was helpful, knowledgeable and professional at all times. We felt supported by her and as she remembered my son when we made contact we asked for her each time. This is very important for families who are new to rental property with their children leaving home for the first time. Thank you again Angela
Joanna was the first member of staff I met at my flat, she was friendly explained everything in detail, I felt confident after meeting Joanna that this was the company that I wanted to use to rent my flat. I was a bit disappointed to find that Joanna would not be my appointed contact after the impression she made. I was appointed Andrew Crawford as my liaison agent who was very helpful over the phone, I did not get the chance to meet him face to face. My flat was up for rent and within 4 weeks it was rented out which I was so thankful for. Only issue I had was the day I had to drop my flat keys to their office. I arrived with my 6 month old baby in the car who had just fell asleep, telephoned the office and asked if someone could pop out and I could hand over the keys as I didn't want to leave my baby in the car nor wake him. I was told that nobody was available to stick their head to get the keys. I was parked no more than 75 yards away from the front door. This criticism does not reflect the service I received from Joanna and Andrew which I was more than happy about.
My first experience of a letting agency. They have been fantastic from 1st point of contact , to viewing and assistance with application. All staff are helpful and approachable. No other letting agent even returned calls or messages. 1-2-let are hands down the most professional I've come across.
Andrew and Joanne are a pleasure to deal with. They make everything seem so straightforward and found me a tenant very quickly. Very friendly agents. Thank you both!
Armando was very helpful with getting the flat, was very fast and prompt which meant I could move in straight away.
Thank you to Louise for all her help regarding issues with neighbouring flat. She went beyond the call of duty.
I had the most difficult of situations with a bad tenant, 1-2 Let were amazing. The situation caused a great of work and stress for me and them. Troughout they " held my hand " gave me such support. Can,t praise all staff member highly enough.
Despite having an extremely difficult tenant Louise has been helpful and professional throughout the process of arranging access for the gas safety certificate and all other aspects of renting the property. I am very happy with the service provided with Louise and all of the team at 1-2-Let.
Professional and efficient, handled our urgent housing situation fast and with care, Andy is a credit to your firm. Adam and I are ever so greatfull and we absolutely love our new home.
Very happy with the service provided by 1-2 let's. The process was straight forward and fast. Would definitely recommend.
Great and helpful agent Louise! She helped us as soon as she could. We got new bed in few days, didn't have to wait ages . Good service!
Louise gordon has been very helpful with regards to repairs in my flat. I could not have asked for more. She has been brilliant. Thanks louise for everything!!!!
Eddie helped me throughout the process of renting a property, he put my mind at ease and helped me to obtain a lovely property for me and my family. Would highly recommend Eddie and his letting agency. First class service
Louise has been very helpful since she started. Always answers her messages and get things done in a timely matter. I'd recommend her to anyone :)
Joanna was extremely helpful from start to finish throughout letting my property out. The property was let within days and it was a seamless process.
Andrew is very good to deal with on all aspects of letting my property and keeps me informed of any outstanding issues
Thanks Louise for all your help in getting the repairs co-ordinated and fully dealing with the various insurance companies. You have kept me updated throughout and guided me through the process.
Highly recommended, I have always received a fast and efficient service when dealing with 1-2-let, staff are very helpful across all departments.
Unfortunately due to some flooding from the flat above me, I have had regular dealings with 1-2-Let, specifically Louise, in the past few days. She has been absolutely fantastic in providing me with reassurance and assistance, as well as constantly providing an update on how things are progressing at their end. I could not be happier with the sincerity and professionalism she has provided me with.
Joanna was very helpful from when we first made contact with the Agency until after the tenants moved in. She was quick to get back to me on any queries I had and provided good advice.