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Rated 4.67 / 5 based on 194 reviews.
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I am a Landlord and new to using an agent. Lesley was my first contact and she filled me with confidence with her enthusiasm in regards rental potential. Andy was my next contact who dealt with the tenant's viewings and he arranged everything from there. Both were a credit to the company and would highly recommend their services.
I made an enquiry over the phone about the income conditions for rentals. What is the income required to rent a property in the price range of 700 pounds. The person I spoke with refused to answer that and he kept asking me how much I earn. I refused to provide such info over the phone and also when I have been renting in London it has always been clear what income is required from a family as a joint income to rent a specific price range properties. It was a surprise and schock to me that the gentleman started shouting that he doesn't know me too and he just hanged off on me. Now this is far from professional attitude and I beleive that everyone should have the right to make a general enquiry without necessarily disclosing personal financial sircumstances. Never been treated so badly, obviously you should train your staff some manners and how to professionaly handle enquiries.
As the mother of a first time tenant my son and I were new to the world of letting agents. From the beginning of our contact with 1-2-let, Angela was one of the first members of staff we dealt with. She was helpful, knowledgeable and professional at all times. We felt supported by her and as she remembered my son when we made contact we asked for her each time. This is very important for families who are new to rental property with their children leaving home for the first time. Thank you again Angela
Joanna was the first member of staff I met at my flat, she was friendly explained everything in detail, I felt confident after meeting Joanna that this was the company that I wanted to use to rent my flat. I was a bit disappointed to find that Joanna would not be my appointed contact after the impression she made. I was appointed Andrew Crawford as my liaison agent who was very helpful over the phone, I did not get the chance to meet him face to face. My flat was up for rent and within 4 weeks it was rented out which I was so thankful for. Only issue I had was the day I had to drop my flat keys to their office. I arrived with my 6 month old baby in the car who had just fell asleep, telephoned the office and asked if someone could pop out and I could hand over the keys as I didn't want to leave my baby in the car nor wake him. I was told that nobody was available to stick their head to get the keys. I was parked no more than 75 yards away from the front door. This criticism does not reflect the service I received from Joanna and Andrew which I was more than happy about.
My first experience of a letting agency. They have been fantastic from 1st point of contact , to viewing and assistance with application. All staff are helpful and approachable. No other letting agent even returned calls or messages. 1-2-let are hands down the most professional I've come across.
Andrew and Joanne are a pleasure to deal with. They make everything seem so straightforward and found me a tenant very quickly. Very friendly agents. Thank you both!
I have been with this letting agent since the 1st of March when I signed my lease and found that only one of the two locks on the main door worked and the sink is blocked. When I called to resolve the problem with the repairs line, I was told that the issue could only be fixed with confirmation from the landlord. The landlord seemingly never got back to the agent and therefore, 3 weeks later, the issue is still occurring. When I called the emergency number to see about getting the issue fixed because the sink was not draining, I was informed that removing the seal on the U-bend to drain the sink meant that I was liable for fixing the issue with the sink! I understand that things like this happen and I can appreciate that the agent is stuck in between but they have not been able to provide me with any way to proceed and, when asking the team how to proceed, I was met with no response other than to wait for the landlord to respond. Meanwhile I can't was dishes. Interestingly, when I first took out the lease (before I had moved in), they asked me to put a review on the web for them. The move-in was fairly smooth though the landlord (apparently) held that up too but I'm glad I held off writing a review now. If 1-2 Let are reading this, tenants expect that they are able to have issues with their property resolved promptly. Any other agent I've been with had numbers specifically for each of the tradesmen I would require and they would fix the issue. Who pays for said issue would be resolved later. THIS is the way this kind of problem should be dealt with. If the problem was more minor, for example a door not closing properly or some damaged paintwork, I would of course give this a bit more leniency as it's not urgent. But this specific problem means that I simply cannot be in the flat for a length of time. Credit where it's due, the people I've spoken to regarding the issue have been very kind and seem to be understanding. They place the blame of the delays at the landlords feet. I don't know if that truly is the case but they seem genuine. However, a full review of the processes that are applied at 1-2 Let really needs to be done.
Armando was very helpful with getting the flat, was very fast and prompt which meant I could move in straight away.
Thank you to Louise for all her help regarding issues with neighbouring flat. She went beyond the call of duty.
I had the most difficult of situations with a bad tenant, 1-2 Let were amazing. The situation caused a great of work and stress for me and them. Troughout they " held my hand " gave me such support. Can,t praise all staff member highly enough.
Despite having an extremely difficult tenant Louise has been helpful and professional throughout the process of arranging access for the gas safety certificate and all other aspects of renting the property. I am very happy with the service provided with Louise and all of the team at 1-2-Let.
Professional and efficient, handled our urgent housing situation fast and with care, Andy is a credit to your firm. Adam and I are ever so greatfull and we absolutely love our new home.
Very happy with the service provided by 1-2 let's. The process was straight forward and fast. Would definitely recommend.
Great and helpful agent Louise! She helped us as soon as she could. We got new bed in few days, didn't have to wait ages . Good service!
Louise gordon has been very helpful with regards to repairs in my flat. I could not have asked for more. She has been brilliant. Thanks louise for everything!!!!
Eddie helped me throughout the process of renting a property, he put my mind at ease and helped me to obtain a lovely property for me and my family. Would highly recommend Eddie and his letting agency. First class service
Louise has been very helpful since she started. Always answers her messages and get things done in a timely matter. I'd recommend her to anyone :)
Joanna was extremely helpful from start to finish throughout letting my property out. The property was let within days and it was a seamless process.
Andrew is very good to deal with on all aspects of letting my property and keeps me informed of any outstanding issues