Tenant Services

Here at 1-2-Let we appreciate how challenging and stressful it is to relocate a house. That’s why at 1-2-Let Team, we will attempt to make it as smooth as possible for you and your family. We will enable you to find what you’re searching for in and around Glasgow, Edinburgh and Ayrshire. If we don’t have what you’re looking for we will then log you onto our tenant database and we will help you keep up to date with (SMS) text messages and emails when new properties become available.

Take a look at our available properties and research the likely rent for the type of property you want and remember that prices on our website will exclude Council Tax, and utility bills on top of the monthly rent. This is an important factor to consider as the majority of agents will require you to pass a reference check before confirming a tenancy to you on behalf of the Landlord.

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Timeline - We keep you informed every step of the way

Moving house can be a stressful experience. Using your PropertyFile account you can stay informed from the application stage right the way through to when you move out.

We let you know important events such as your referencing status, when inspections are booked. You can also find out move in and move out appointment dates and times.

When using our mobile application these alerts can be pushed to you so that you are updated immediately. No more lost emails or unexpected inspections.

Report maintenance issues and track their progress

By using our maintenance issue reporting tool you be safe in the knowledge that we have received it. No more chasing or calls to find out what is happening. A well reported issue is significantly more likely to be resolved quicker. Give photos to help the agent understand the problem. Get help and advice on common issues not covered by the tenancy agreement.

As the work progresses we keep you informed. You can use the messaging system to keep us updated of any extra details. Reporting issues properly ensures you don’t incur costs from unreported issues becoming worse and causing more damage that you may become liable for.

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Find all your tenancy details in one place

With your PropertyFile account you stay in control and informed about all the relevant details of your tenancy. Use it to double check key dates, find out how much you owe on move in, and check your rent has been received.

You can also download key documents that we share with you such as your tenancy agreement. Managing your tenancy has never been so easy.

Instant access from any location on any device

PropertyFile is designed and built so that you can securely log into the system and access your vital information whenever and where ever you may need it.

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