Privacy Policy – 1-2-Let (Letting & Sales) Ltd

Last updated: May 2026

1-2-Let (Letting & Sales) Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, whether through our website, in person, by phone, or by email.

We regularly review this Privacy Policy to ensure it remains accurate and compliant with applicable data protection laws. This policy has been reviewed and updated within the last 12 months.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance issued by the Information Commissioner’s Office (ICO).

1. Who we are

1-2-Let (Letting & Sales) Ltd is the data controller responsible for your personal data.

We are registered with the Information Commissioner’s Office (ICO).

If you have any questions about this policy or how we handle your data, you can contact us using the details provided at the end of this policy.

2. Information we collect

2.1 Information you provide to us

• Name
• Address
• Email address
• Telephone number
• Identification documents (where required for tenancy, legal, or compliance purposes)
• Financial and payment information
• Details you provide when enquiring about, viewing, buying, selling, or renting property

2.2 Information collected during our services

• Property search preferences
• Rental or sales history
• Communication records (emails, phone calls, messages)
• Application and referencing information

2.3 Information collected automatically

• IP address
• Browser type and device information
• Pages visited and usage data
• Cookies and similar tracking technologies

3. How we use your information

• Provide property letting, management, and sales services
• Respond to enquiries and communicate with you
• Match tenants with suitable properties
• Carry out referencing and identity checks
• Process payments and manage financial transactions
• Comply with legal and regulatory obligations (including AML requirements)
• Improve our services and website functionality
• Send relevant property updates, alerts, and marketing communications (where consent is given)

4. Lawful basis for processing

• Contract – to provide our services to you
• Legal obligation – to comply with laws and regulations
• Legitimate interests – to operate and improve our business
• Consent – where you have agreed to receive marketing communications

5. How we share your information

We may share your data with:

• Referencing agencies
• Credit reference agencies
• Contractors and maintenance providers
• Legal and professional advisers
• Mortgage providers (where applicable)
• Regulatory bodies or law enforcement where required by law

We only share data where necessary and ensure appropriate safeguards are in place.

6. Data storage and security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

Your data may be stored securely within the UK or European Economic Area (EEA). Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place.

We retain personal data only for as long as necessary for the purposes it was collected, including legal and regulatory requirements.

7. Your data protection rights

You have the following rights:

• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data (where applicable)
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent at any time (where consent is used)

To exercise your rights, please contact us using the details below.

8. Marketing communications

We may send you property alerts, newsletters, and updates if you have opted in.

You can opt out of marketing communications at any time by clicking the unsubscribe link or contacting us directly.

9. Cookies

Our website uses cookies to improve functionality, analyse usage, and enhance user experience.

Cookies do not typically identify you personally but may collect technical and usage information. You can manage or disable cookies through your browser settings.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.

Any updates will be posted on our website. We recommend reviewing this page periodically.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

1-2-Let (Letting & Sales) Ltd
Registered Office: 104 Bellgrove Street, Glasgow, G31 1AA
Email: enquiries@1-2-let.co.uk
Telephone: 0141 550 8888